FAQS

EVERYTHING YOU NEED TO KNOW BEFORE ARRIVAL

How To Find Us

Giant Slip And Slide Cornwall
St Columb TR9 6DT

Email: info@giantslipandslide.co.uk

Opening Times:

May Half Term 23rd - 31st May

31st May - 22nd July weekends only
Open 7 days a week from 22nd July 10am - 5pm

Follow us on Instagram or Facebook for updates

Who Can Come To Giant Slip And Slide Cornwall?

You’ll find Giant Slip and Slide Cornwall welcomes everyone, including the dog, below is some extra information to help you make sure everyone is comfortable.

  • Riders must be at least 5 years old to ride alone, able to climb over the safety barriers, able to swim and confident in water. Please supervise your children at all times.

    Children 4 years and Under can ride for free with a fee-paying parent or guardian over 18 years old. All minors must have a waiver signed by a parent or guardian. The enjoyment levels of young children will vary between child to child hence why we do not charge for children 4 and under. 

    Find out more about family adventures here

  • We strongly advise not to participate if you are pregnant or have pre-existing injuries ie, back, neck, knee etc.. It is the sliders responsibility to seek advanced medical advice in regard to pre-existing medical issues.  A waiver will be required to be signed for all sliders prior to sliding.

  • Yes, well behaved dogs are welcome. Please don’t leave them in hot cars. Dogs must be kept on a lead at all times and must not be near or climb/ jump on the inflatables. Please clean up any dog mess and take your rubbish home. 

  • Yes of course you are welcome to bring family and friends. You can book as a group or individually. Those not sliding can watch and enjoy the site at no extra cost and no booking is required, just turn up. There’s plenty of room to relax, have a picnic, enjoy some food and watch everyone sliding by.

  • Yes 100%, bring everyone along, there’s plenty of room!

Well behaved dogs welcome at Giant Slip and Slide Cornwall
Every generation welcome at Giant Slip and slide Cornwall

What Do I Need To Know Before I Arrive?

Essential Information for a great day out at Giant Slip and Slide

  • £14.00 per person per hour for a public session. (Plus an online booking fee).

    Children 4 and under are Free of charge with a fee paying adult.

    Carers (Supporting a person on the slide) are Free of charge with proof of DLA/ Carers ID.

    To book the free carer/U5 places, do not include them in the number of adults/ children sliding, add them on in the ADD ON section. The waiver form will need to be signed on the day for these places

    New Local loyalty cards available this season.

    If you want extra time please book the next session as well but inform the reception staff at check in to make sure your wristbands are correct.

  • We operate by a pre booked system, allowing you to book in advance for public sessions. All availability is loaded on our booking system so if there isnt any places showing then we are full. All cancellations go straight back on the system so please keep checking. We do not operate a wait/ reserve list, sorry however there is the option to extend your stay with an extra hour in the Water pistol battle zone or enjoy delicious food and treats by our onsite caterers which is also available if you do need to wait.

    We are available for private parties if you are a large group

  • Each sessions starts on the hour generally from 10am until 4pm and we recommend your group arrives at least 20/30 minutes before.

    Please come to reception when your whole group has arrived on site with your booking confirmation name/ confirmation ready, staff will check you in and issue you your wristbands.

    Please make sure everyone in your group has signed the waiver either via Eola (Public sessions only) or via your group organiser. Everyone must watch our safety video before arriving on site and fully understands the rules.

    If you arrive late for your session, unfortunately, you will have less time on the slide, its your responsibility to get to us on time. Please allow plenty of time to travel safely.

    No refunds will be given.

    Please note last & final slides will be called after 50 minutes of the session so the next session can start promptly on the hour.  

  • May Half Term 23rd - 31st May
    31st May - 22nd July weekends only
    Open 7 days a week from 22nd July 10am - 5pm

    We do advise booking online rather than turning up on the day as we may not be able to accommodate you. 

    Please keep an eye on our Facebook page and website for last minute announcements and booking slots. 

  • FREE car parking is available on site and is on hardstanding. Please look out for our yellow flags. Please drive at a maximum of 5 mph on site.

    Please note, we are not responsible for any damage or loss to any vehicles parked on site

Some of the Giant Slides at Giant slip and slide Cornwall
Parking near the slides at Giant Slip and Slide Cornwall

Practical Information

  • Wetsuits are advisable but not essential.  We do offer wetsuit hire- The cost is £5.50 for 13 years & up/adults or £3.50 for children. We ask for a driving licence to be left at reception to guarantee their return. 

    If you would like to buy wetsuits we highly recommend our friends at North Coast Wetsuits who have a wide variety of their own branded wetsuits and a handful of selected brands. www.northcoastwetsuits.co.uk.

    Buy online or pop and see them, details on their website. 

    However, you can wear anything you don't mind getting wet in (i.e. long sleeve tops/ leggings/ thin trousers). The bottoms must NOT have any zips, buttons or sharp edges/ rivets. Wetsuits or kids swim suits with zips at the top is fine. 

    Please note there is a risk of fiction burn so we advise you to cover up exposed skin.  

    NO foot wear like trainers or sandals allowed.

    Our Grip Socks are allowed on the slide and are available at reception for £3 a pair. They can be kept for your next visit too!

    Please note - our slide is slippery. the grip socks reduce the risk of injury so we highly recommend them.

    Wetsuits boots are ok.

    All jewellery must be removed if possible or covered with a plaster, please ask at reception.

    You can wear your glasses; however, this is done entirely at your own risk.

  • Wetsuit hire is available prices can be found here

  • We have Portaloo style toilets on site and basic changing room facilities. 

    Please come slide ready or change by your cars.

    Please store and leave your belongings in your cars or with family or friends. 

    We can look after car keys in reception. We are not liable for any loss of property.

  • Part of the fun of the slides is making it to the pool but it does take some practice and a little technique. BUT IT CAN BE DONE!!

    Please note we are a popup business, operating in a field, we are not a waterpark.

    Younger children may struggle to slide the whole length due to size and weight. However, they can slide on the inflatable tubes with parents, guardians, siblings and friends to help, we love seeing groups of people enjoying the challenge together.

    Staff are always happy to give tips and advice to help you.

  • We do offer private sessions but these are to be booked directly with us via email.

    Please email info@giantslipandslide.co.uk.

    These sessions are at 5-6pm only once the public have gone home. (Date depending)

    But we can open for large groups on days we are closed to the public. We offer discounts for schools, local clubs and groups so please email us your requirements.

    All enquiries need to be emailed to info@giantslipandslide.co.uk

    Two lane use is £255 minimum for the first 15 sliders or less for an hour. Any additional sliders can be added for £14.00PP. Please note there maybe other sliders on the two other lanes. 

    If you would like exclusive use of the four lanes, we offer a discounted rate of £480 minimum for the first 30 sliders or less and any additional sliders are charged at £14.00pp.

    We require a £50 deposit for 2 lanes or £100 deposit for 4 lanes for private groups, this is NON REFUNDABLE due to the size & cost of the booking. 

    The final payment can be paid on the day but must be paid in one transaction. We ask for private groups to pay the lead booker in advance. 

    Waiver forms for groups can be signed on the day or emailed in advance for large school, groups and clubs.

    If your group is from a school, club or local group please email us at info@giantslipandslide.co.uk for further information.

  • You can use waterproof cameras, phones and Go pro’s etc but you use or wear them at your own risk. We cannot be held responsible for any damage to devices.

    Please ensure you respect other peoples privacy whilst using cameras or phones on site. 

  • We provide a selection of body boards and inflatables for you to use which is included in your slide fee. But please share with other sliders and return the items to the equipment bay when finished. 

    We are happy for you to bring your own Body boards and inflatables but please check with the staff first before using as some types don’t work.

    We are happy for you to double up on the inflatable rings but single riders only on body boards. If you reach the splash pool at the very bottom, please roll off the equipment as you enter the pool area to reduce speed.

  • All lost and found items found on site will be kept in reception until the end of the season.

    We will post on Facebook details of any items still unclaimed at the end of the season. Anything of value will be handed to the local police station.

  • We do have a food vendor on site usually through the summer holidays.

    Tea, coffee, cold drinks and snack are also available.

Use of inflatable rings and body boards included in price at Giant Slip and Slide Cornwall
Wetsuit hire available at Giant Slip and Slide Cornwall

Policies and rules

  • PLEASE READ THESE CONDITIONS CAREFULLY AND ONLY CONTINUE WITH THE BOOKING IF YOU ACCEPT OUR TERMS AND CONDITIONS FULLY. 

    - We have a 72 hour cancellation policy, if you cancel within this time you will lose your payment.

    - If you make a booking within 72 hours of your session time and need to cancel- no refund will be issued.

    - If you give us more than 72 hour notice we will credit the payment (Minus the booking fee), to be used at a later date, or offer you a 50% refund of the full amount. If you were to give us 7 days’ notice, we will then refund the full amount (Minus the booking fee) or put it as credit to be rebooked another time. 

    - If you need to reschedule please email us at info@giantslipandslide.co.uk and we will try to accommodate you but no guarantees. 

    - No refunds will be given on the day if a member of group decides not to slide.

    - If you decide not to attend- no refund will be offered- you will be classed as a NO SHOW.

    - When you make a booking, you reserve your spaces which we cannot resell if you decide to not attend. No refund will be grated whatever the reason.

    - We still operate in the rain.

    - Booking fees are non refundable.

    - All refund or reschedule requests must be emailed to info@giantslipandslide.co.uk and not just requested on Eola or social media platforms. Refunds / reschedules will not be actioned until a confirmation email has been sent and receive by us.

    Only book if you accept these terms and conditions. 

    If we are forced to close due to adverse weather conditions you will be offered a reschedule, refund (Minus the booking fee) or a voucher credit to rebook. We will contact the lead booker in the morning via email if the session is cancelled, if you havent heard from us then please presume your session is going ahead. We will post on our social media platforms if we have to close/ cancel. We check many weather forescast, please note some weather forecast online arent as reliable as others so if your unsure about your session please check your emails rather than not turning up - you will be classsed as a NO SHOW and there will be NO REFUND OFFERED. We still operate in the rain. 

    If we cancel, In these circumstances we will get in contact with the the lead booker by email first and then will call the number provided directly to rearrange or organise refunds but please be patient as we are a small admin team.

  • Unfortunately, our British summer weather isn’t always how we would like it to be and we cannot operate in high strong winds or if there is thunder and lightening over head. Sometimes we have to make a close call at the last minute as the weather can, at times, be very changeable, localised and unpredictable. Safety always comes first. If there is a sudden change in weather, we may need to close or pause sliding without notice.

    However, we are always keeping a good eye on the weather and usually we know in advance if we need to close, we advise checking on our Facebook and your emails before leaving. It may be ok in your area but very different at our site.

    If we have to cancel, the leader booker will receive an email first and then the admin team will call the lead booker to rearrange your booking or organise a refund. If you haven’t heard from us then please still travel to site for your session. 

    P.s. weather reports change very quickly so we will make the decision early morning. 

    We still operate when it raining- you are going to get wet anyway.

  • When you book online for public sessions you will be asked to fill out an online waiver after making the booking, if your booking has multiple sliders please log into our booking site (Eola) and invite family and friends to sign their own waivers or their childrens waivers before arriving on site. If you struggle to complete the forms please dont panic, they can be done on the day but it is easier and quicker at reception if they are completed in advance. 

    We ask you to watch and get the others in your party to watch our online safety video before you arrive on site. This can be viewed on our website, Facebook page or on our YouTube channel. It's the lead bookers and parents responbiliity to make sure everyone in your party has watched the safety video.

    Wristbands will not be issued to your group unless a disclaimer is signed for each participant.

     It is the parent’s responsibility to make sure their children understands and abides by the rules.

    Please supervise your children at all times. 

    Whilst sliding together is fun, its does impose an increased risk of injury. If you sustain any injury this must be reported to us on the day whilst you are onsite so we can create an accident report. Trained first aiders are on site at all times. 

    Anyone not obeying the rules, not listening to staff or being rude to staff members will be asked to leave the slide and site immediately without a refund. We have the right to refuse admission to the slide or site at anytime.

    If you turn up on the day without a booking and we have availability,  a disclaimer will be required for every slider to be signed before you slide and you will be required to watch the safety video

  • No alcohol is sold on site and anyone under the influence of alcohol or drugs will be refused admission to the slide and asked to leave the site premises.

  • We have an water sanitising system in place and the water is treated with chlorine. We follow the Swim England’s guidance regarding chlorination levels which enabled us to operate in a safe manner. As we are located in a field sometimes the pool can look murky/muddy due to mud and grass entering the splash pool zone, don’t worry the chlorine level are monitored regularly and will still be protecting all our customers. As the water is chlorinated we do advice all participants to shower once home. Due to Chlorination there is always a chance of colour leaching / staining from our equipment or dulling of your clothes / wetsuit, unfortunately we have to chlorinate our water to keep you safe, we recommend washing all clothes worn once you return home. 

  • Equipment should be returned to the equipment bay once finished. The slide and equipment is cleaned on a regular basis.