Website Terms & Conditions
The pages ("the website") are published by Lakeplay Ltd ("us" or "we"). Our registered office address is: The Old Surgery, St Columb Major, TR9 6AE. Lakeplay Ltd is registered in England no: 10683489. Please read our conditions of use carefully as by using the website you will be taken to have agreed to be bound by them. We reserve the right to vary the conditions of use at any time and will post any variations here. You are advised to review the conditions of use on a regular basis as you will be deemed to have accepted variations if you continue to use the website after they have been posted.
WE PUBLISH THE WEBSITE "AS IS" WITHOUT ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF OUR SITE, THE ACCURACY OF THE INFORMATION OR THE PRODUCTS OR SERVICES REFERRED TO ON THE WEBSITE (IN SO FAR AS SUCH WARRANTIES MAY BE EXCLUDED UNDER ANY RELEVANT LAW) AND WE SHALL NOT BE LIABLE FOR ANY LOSSES OR DAMAGE THAT MAY RESULT FROM USE OF THE WEBSITE AS A CONSEQUENCE OF ANY INACCURACIES IN, OR ANY OMISSIONS FROM, THE INFORMATION WHICH THEY MAY CONTAIN.
Any reference to any product or service which has been or may be provided by us or any other company does not amount to a promise that such product or service will be available at any time. Changes to or improvements in such products or services may be made at any time without notice.
The release, publication or distribution of documents on the website in jurisdictions other than the United Kingdom may be restricted by law and therefore persons in a jurisdiction other than the UK into which such documents are released, published, distributed or otherwise accessible should inform themselves about and observe any such restrictions.
Access to the website will not constitute an offer in jurisdictions in which it would be illegal to make such an offer and in such circumstances it will be deemed to have been sent for information purposes only.
Copyright in these pages is owned by us except where otherwise indicated by a third party's proprietary notice. Images, trade marks and brands are also protected by other intellectual property laws and may not be reproduced or appropriated in any manner without written permission of their respective owners. Unless specifically prohibited by a notice published on any page, you may make a print copy of such parts of the website as you may reasonably require for your own personal use provided that any copy has attached to it any relevant proprietary notices and/or disclaimers. All other use is prohibited.
Content and information provided by third parties is identified clearly where it appears. We publish this content as supplied to us and are not responsible for its accuracy or timeliness. You must take appropriate steps to verify this information before acting upon it.
We are not responsible for the content of any other website from which you have accessed the website or to which you may hyperlink from the website and cannot be held liable for any loss or damage you incur as a result of your use of any other site from which you hyperlink to or from the website.
These conditions of use are governed by the laws of England and Wales and you agree that the English courts shall have exclusive jurisdiction in any dispute. To the extent that any part of these conditions of use is found to be invalid, unlawful or unenforceable by any court of competent jurisdiction such part shall to that extent be severed from the remaining terms all of which shall remain in full force and effect as permitted by law.
Refund Policy - Public Sessions Only
PLEASE READ THESE CONDITIONS CAREFULLY AND ONLY CONTINUE WITH THE BOOKING IF YOU ACCEPT OUR TERMS AND CONDITIONS FULLY.
- We have a 72 hour cancellation policy, if you cancel within this time you will lose your payment.
- If you make a booking within 72 hours of your session time and need to cancel- no refund will be issued.
- If you give us more than 72 hour notice we will credit the payment (Minus the booking fee), to be used at a later date, or offer you a 50% refund of the full amount. If you were to give us 7 days’ notice, we will then refund the full amount (Minus the booking fee) or put it as credit to be rebooked another time.
- If you need to reschedule please email us at info@giantslipandslide.co.uk and we will try to accommodate you but no guarantees.
- No refunds will be given on the day if a member of group decides not to slide.
- If you decide not to attend- no refund will be offered- you will be classed as a NO SHOW.
- When you make a booking, you reserve your spaces which we cannot resell if you decide to not attend. No refund will be grated whatever the reason.
- We still operate in the rain.
- Booking fees are non refundable.
- All refund or reschedule requests must be emailed to info@giantslipandslide.co.uk and not just requested on Eola. Refunds will not be actioned until a confirmation email has been sent and recieve by us.
Only book if you accept these terms and conditions.
If we are forced to close due to adverse weather conditions you will be offered a reschedule, refund (Minus the booking fee) or a voucher credit to rebook. We will contact the lead booker in the morning via email if the session is cancelled, if you havent heard from us then please presume your session is going ahead. We will post on our social media platforms if we have to close/ cancel. We check many weather forecast, please note some weather forecast online aren’t as reliable as others so if your unsure about your session please check your emails rather than not turning up - you will be classed as a NO SHOW and there will be NO REFUND OFFERED. We still operate in the rain.
If we cancel, In these circumstances we will get in contact with the the lead booker by email first and then will call the number provided directly to rearrange or organise refunds but please be patient as we are a small admin team.